Based on this and past surveys the Ticket Office clearly lacks any expertise in survey design. There are always questions with vague or ambiguous wording, that allow multiple selections when it should be a single response, or that allow contradictory responses. It used to bother me, but I've realized there is no evidence they actually use the results for anything so there's no point in worrying about it. Due to the defects in survey design the results are mostly meaningless anyway. This is a classic check the box 'See, we listen to our STHs' exercise.
